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Terms of Service

Last Updated: 11/30/2025

These Terms of Service (“Agreement”) form a legally binding contract between you (“Subscriber”, “User”, or “Business”) and RevIQ Inc. (“RevIQ”, “Company”, “we”, “our”). By creating an account, accessing the dashboard, or using any part of the Service, you agree to this Agreement.

1. Service Description

RevIQ provides a software platform that automates customer communication, AI-generated interactions, and sentiment-based review filtering. RevIQ is strictly a software interface and does not provide telephone carrier services, financial processing, or AI model development.

2. Third-Party Services & Disclaimers

RevIQ integrates multiple external vendors. You acknowledge that:

  • Telephony (Twilio): SMS messaging, phone numbers, and delivery infrastructure are provided entirely by Twilio and downstream carriers. RevIQ is not responsible for blocking, filtering, queue delays, “message not delivered” events, or fines imposed by carriers or The Campaign Registry.
  • Artificial Intelligence (OpenAI): All AI-generated content comes from OpenAI’s models. RevIQ does not control model behavior, accuracy, tone, or content. You assume all responsibility for reviewing AI-generated text before relying on it.
  • Payments (Stripe): All subscription billing and payment processing are managed by Stripe. RevIQ does not store or handle credit card information.

RevIQ disclaims all liability arising from outages, rate limits, API failures, account restrictions, or policy violations from any third-party provider.

3. Data Ownership & Permissions

You retain all rights to the customer data you upload or generate within the platform. By using the Service, you grant RevIQ a limited, revocable, non-exclusive license to process your data solely for:

  • sending messages on your behalf,
  • generating AI responses,
  • improving system performance,
  • providing support and diagnostics.

RevIQ will never sell or re-share your customer data.

4. Acceptable Use & Compliance

4.1 Consent Requirements. You certify that you have obtained valid written consent from all customers before messaging them through RevIQ. You are the legal “Sender” under the TCPA and equivalent international laws.

4.2 Prohibited Categories (SHAFT). Mobile carriers prohibit content related to Sex, Hate, Alcohol, Firearms, and Tobacco. Sending such content may result in immediate suspension of your account and the loss of your phone numbers.

4.3 Harassment & Spam. RevIQ may suspend or terminate accounts that generate excessive opt-outs, complaints, fraudulent activity, or abusive messaging patterns.

4.4 Compliance Responsibility. You agree to comply with all carrier rules, including The Campaign Registry, CTIA guidelines, and international anti-spam laws.

5. Subscription, Billing & Cancellation

  • Recurring Billing: Your subscription renews automatically via Stripe.
  • Cancellation: You may cancel anytime via the dashboard. No refunds for partial billing periods.
  • Price Changes: RevIQ may adjust pricing with 30 days’ notice, typically due to changes from carriers or AI model pricing.

6. Service Availability & No Warranty

The Service is provided on an “AS IS” and “AS AVAILABLE” basis. RevIQ does not guarantee uninterrupted uptime, perfect message delivery, AI accuracy, or error-free functionality. You acknowledge that:

  • carriers may filter or block messages,
  • AI systems may generate inaccurate or harmful content,
  • API outages may occur without notice,
  • system performance may depend on external vendors.

7. Limitation of Liability

To the fullest extent permitted by law, RevIQ Inc. shall not be liable for indirect, special, incidental, or consequential damages, including lost revenue, lost reputation, or costs arising from undelivered messages or AI behavior.

Our total liability for any claim shall not exceed the subscription fees paid by you in the preceding three (3) months.

8. Indemnification

You agree to indemnify and hold harmless RevIQ and its officers, employees, and partners from any claims, fines, damages, or legal expenses arising from:

  • TCPA violations,
  • carrier rule violations,
  • misuse of AI-generated content,
  • your breach of this Agreement.

9. Arbitration & Governing Law

Any dispute arising from this Agreement will be resolved through binding individual arbitration administered by the American Arbitration Association. Class actions and class arbitrations are expressly prohibited.

This Agreement is governed by the laws of the State of Florida, without regard to conflict-of-law principles.

10. Modifications

RevIQ may update these Terms at any time. Continued use of the Service after changes are published constitutes acceptance of the updated Terms.

11. Contact

For legal inquiries, please email: support@reviq.management